This article applies to lender company admins Step 1: Log into RecoveryConnect and hover over VendorConnect
Step 2: From the dropdown, select Work Queue
All Queues will display the number of service requests that have been created for your company.
Across the top are tabs to see the different sections of the work queue
All Queues - service requests for your company
Missing - service requests that need to be completed
Pending - service requests that you have completed and are waiting for RISC to validate
Override - service requests that your lender has overridden
Compliant - service requests that have been uploaded and verified by RISC
Rejected - service requests that have been rejected by RISC, the lender or forwarder
Problem - service requests that have some sort of problem with the document uploaded
Uncooperative - service requests where the employee or company is not completing the ask
How to Filter Work Queue
Step 1: Click Show/Hide Filter to select your filters
Note: Manage Filter will allow you to edit a current saved filter
Step 2: Select the criteria you wish to see in your list
Run Filter - filters your list
Save Filter - allows you to save a filter to use as needed
Clear Filter - clears all filters
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