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602-864-7847
Knowledge base
Agencies
Getting Started - (Agencies)
31
How To Sign Up For RecoveryConnect
Start Migration Process
Password Reset/Recovery in RecoveryConnect
Employee Log In with and without Multi-factor Authentication - Agents
Agency Home Screen Menu Options
View all 31
Case/Profile Management - (Agencies)
47
How To Create a Case - Agents
Navigation Menu - My Cases
Navigation Menu - Closes/Holds - Agents
Navigation Menu - Accept or Decline New Cases
Navigation Menu - Service Provider Notifications
View all 47
Post Recovery (Agencies)
15
Creating a Fee Request as an Agent
Smart Invoicing - Invoice Management for Service Providers
Case Dashboard - Recovery
Case Dashboard - Invoices - Waiting To Be Invoiced
How To Create An Invoice
View all 15
RCM Mobile User Guide
16
Logging in to RCM and the Dashboard
RCM - Menu Bar
Viewing Assigned Cases via My Addresses
Case Details Screen in RCM
Creating a Case Update
View all 16
RCM Tips & Tricks
15
Picture Zoom Capability
Accessing RecoveryConnect from RCM
Address Hit Filter
RCM FAQ's
How the Follow Me Icon Works
View all 15
VendorConnect
9
Managing Employees - Types and Education Email - Agent
Managing RecoveryConnect Notifications For VendorConnect - Agents
VendorConnect Dashboard - Agent
How to Read the Document Management Screen - Agent
How to Upload a Document in VendorConnect - Agent
View all 9
Forwarders
Getting Started (Forwarders)
11
Managing Entities: Auctions, Transport and Police for Forwarders
Setting Up Coverage Area(s) Forwarders
Setting Up Zones for Forwarders
Inactive Service Provider and Service Provider Settings - Forwarders
Providers - Pending Connections/ Find Service Provider - Forwarders
View all 11
Case/Profile Management (Forwarders)
13
Address Management for Forwarders
Assigning Service Provider to a Case for Forwarders
Bubble Counter Refresh Button - Forwarders
How To Close A Case - Forwarder
How To Reopen A Case - Forwarder
View all 13
Post Recovery (Forwarders)
7
Smart Invoicing - Reviewing Fee Request as a Forwarder
Creating Fee Requests as a Forwarder
Smart Invoicing - Invoice Management for Forwarders
Acknowledge The Recovery - Forwarder
Smart Invoicing - Invoice Management Forwarders
View all 7
VendorConnect
10
Managing Employees - Types and Education Email - Forwarder
Managing RecoveryConnect Notifications For VendorConnect - Forwarders
VendorConnect Dashboard - Forwarder
How to Read the Document Management Screen - Forwarder
How to Upload a Document in VendorConnect - Forwarder
View all 10
Lenders
Getting Started (Lenders)
14
Smart Invoicing - Contract Set Up - Lenders
Entities: Auctions, Transport and Police - Lenders
Smart Invoicing - Uploading Contract - Lenders
Auction Determination
Smart Invoicing Setup and Configuration - Lenders
View all 14
Case/Profile Management (Lenders)
20
Address Management for Lenders
Bubble Counters - Refresh Button - Lender
Navigation Bubble Counter Menu - Lenders
Assigning a Service Provider to a Case - Lenders
How To Create A Case - Lender
View all 20
Post Recovery (Lenders)
5
Acknowledge The Recovery - Lender
Smart Invoicing - Invoice Management for Lenders
Smart Invoicing - Invoice Management Lenders
Smart Invoicing - Reviewing Fee Request as a Lender
Smart Invoicing - Bill To Borrower
VendorConnect
16
Managing Employees - Types and Education Email - Lender
Managing RecoveryConnect Notifications For VendorConnect - Lenders
VendorConnect Dashboard - Lender
How to Add a Company to a Service Request - Lender
How to Add Locations to a Service Request - Lender
View all 16
VendorConnect
Agencies
1
VendorConnect Menu - Agent
Forwarders
1
VendorConnect - Menu - Forwarder
Lenders
2
VendorConnect - Menu - Lender
VendorConnect - Menu - Client Compliance Type
RecoveryConnect
Migration Information
1
RecoveryConnect Migration Information
Release Notes - What's New?
6
4/12/2021 Release: Smart Invoicing Features
2022 Thanksgiving Hold Schedule
Closes/Holds and New Changes
2022 Christmas Hold Schedule
2022 New Year's Hold Schedule
View all 6
FAQ's
2
Case Statuses: Open in RecoveryConnect when showing Closed in Other Systems
How to Clear Your Browser Cache
Help Desk Software
by Freshdesk Support Desk