This article applies to everyone
Assigning Zones Through Company Employee Screen
Step 1: Log in with admin access, hover over Settings in the menu bar and click Company Employees.
Step 2: Under your active Employee List, click on the user.
Step 3: Once chosen, scroll down and click + Zones
Step 4: Choose a zone from the drop-down list
Step 5: Click Assign
Troubleshooting Agent Zones
If an agent is not receiving cases within the zone they are assigned, remove them from the zone and reassign them to refresh the addresses.