This article appiles to agencies


After logging in, you see navigation menu bubbles in the top right of the page. These are action items, informational items, or notifications.


 

  • My Cases: List of cases assigned to you.
    Click for more information about my cases


  • Closes/Holds: Cases in pending close or pending hold status.
    Click for more information about 
    closes/holds


  • New: Number of new/available cases. From here you can choose to accept or decline individual or multiple open cases.
    Click for more information about new case notification


  • Service Provider Maintenance (box truck): Service provider related notifications and information such as invoices, pending holds/closes, pending accept/declined cases, new recoveries/completions, messages, and case updates
    Click for more information about service provider maintenance.


  • Notifications (megaphone): The list of messages or case-related activities. From here you can choose to view and remove, mark as read, archive, or view case.
    Click for more information about the notification page 


  • Invalid Address: The current list of invalid case addresses that require action 

Click for more information about Address Management


  • Fax: Send or receive case-related documents.
    Click for more information about the 
    fax feature


  • Bubble Counter Refresh: Refresh your bubble counters to the left of the blue button. 

Click for more information about Bubble Conter - Refresh button.