This article appiles to agenciesAfter logging in, you see navigation menu bubbles in the top right of the page. These are action items, informational items, or notifications.
- + Case: Create a new case.
Click for more information about how to create a case
- My Cases: List of cases assigned to you.
Click for more information about my cases
- Closes/Holds: Cases in pending close or pending hold status.
Click for more information about closes/holds
- New: Number of new/available cases. From here you can choose to accept or decline individual or multiple open cases.
Click for more information about new case notification
- Service Provider Maintenance (box truck): Service provider related notifications and information such as invoices, pending holds/closes, pending accept/declined cases, new recoveries/completions, messages, and case updates
Click for more information about service provider maintenance.
- Notifications (megaphone): The list of messages or case-related activities. From here you can choose to view and remove, mark as read, archive, or view case.
Click for more information about the notification page
- Invalid Address: The current list of invalid case addresses that require action
Click for more information about Address Management
- Fax: Send or receive case-related documents.
Click for more information about the fax feature
- Bubble Counter Refresh: Refresh your bubble counters to the left of the blue button.
Click for more information about Bubble Conter - Refresh button.