This article applies to agenciesCloses/Holds is the list of cases that have a pending status change request.
The Pending Close/Holds page displays a table with filters, export functionality, and result configuration.
From here, you have the option to accept a case the hold individually or in bulk.
- If selecting multiple cases, click the box next to the case(s), and click on Accept Checked Closes/Holds button.
- To accept individual cases, click on the Accept Hold or Accept Close button to the right of the case.
After clicking to Accept, a pop-up box asks you to confirm you want to accept the cases, which will commit the case to close or on hold.
Click to Accept or Cancel.
