This article applies to forwarders 

Close Case Using Action Buttons  

Step 1: Open a case that you are going to close then click on the Close Case button

Step 2: Fill out the form then click Close Account 

Case status will then show as Closed 

Close Case Using Options Button 

Step 1: We can also close the case by clicking on Add Updates from the Options tab in the top right corner of the case

Step 2: Fill out the form and select Account Close from Type dropdown 

Step 3; Click Save Public so the information flows back to the lender