This article applies to agencies Once a case is created in the system and accepted by your agency, you can access the Case Information page to view all details related to that particular case.
Case No: the unique case number assigned to that particular case within the RecoveryConnect system
Case Type: this indicates the case type of that particular collateral - such as involuntary or voluntary repossession, condition report, etc.
Client: the initiator of the case action; the lender or forwarder who created the case
Borrower: the borrower's name from whom the collateral must be repossessed from
The details in the grey box are the collateral-related details: make, model, VIN, and case status with the number of days since the last update.
Accepted Date: the date the case was accepted by the service provider/agency
Client Employee: the name of the client who created the case
Office Employee: the agent to whom this case is assigned by client, forwarder, or service provider
Office Location: the office location of the agency to which the case is assigned. You can change or edit the location by clicking on the
symbol. You can select from the options provided in the drop-down to change or update the office location.
Office Dept: the department to which a case belongs. Clicking on the + symbol will allow you to update as needed.
Case Tags: labels or tags that give clarification or further details about the case. You can select from case tags created by your company.
Contract: the legal agreement of fees negotiated between the service provider (agent) and the client (lender or forwarder).
Note: This will not be applicable to every case.
If there is a contract between the case creator and the service provider, then you see a contract and version number.
Clicking on the highlighted contract version to view the details.
Print: allows you to print, download, view, fax, or mail the (RC) Repossession Assignment Form
Options: a shortcut to complete various case updates.
