This article applies to forwarders 



Completing On Hook

On-Hook allows you to mark the collateral repossessed as soon as it is recovered and you can then complete the Asset Recovery form and pictures. 


Step 1: In your open cases, locate and click on the case that has been recovered to bring up the Case Details screen. 


Step 2: Click the On-Hook Button 



Step 3: Click Submit to confirm



Clicking On-Hook/Submit will change the case status to Repossession Pending - On-Hook and the Asset Recovery button will be present in the Case Details section.



Completing Asset Recovery 

Step 1: Click on the Asset Recovery button to open the form.

There are three sections in the form to be filled by the forwarder. 

Note: If Damage or Personal Property is indicated, those sections will also need to be completed. 

  • Collateral
    • Damage (If applicable)
    • Personal Property (if applicable)
  • Recovery Details
  • Storage Information 


Collateral:

Specific information about the collateral such as collateral type, the number of miles on the speedometer, plate details and drive-ability, etc. 

Note: If you want to create a condition report, select Create New in the Condition Report dropdown




Damage - If this is marked as yes in the dropdown, a Damage section will appear on the form




Personal Property- if this is marked as yes in the dropdown, a Personal Property section will appear on the form 



Recovery Details: 

Details about the recovery itself such as the Recovery Date, Recovered By, Recovered At, and Police information.


Storage Information: 

Where the collateral is currently being stored. This information includes Space Number, Disposition of Collateral, and Current Location of Collateral.




Asset Recovery Pictures


Step 1: From the Case Details page, click Asset Recovery Pictures



Step 2: Go through the list of required photos, by clicking on each photo required and click Upload Pictures. 

Note: The bubble counter next to each required photo will indicate the number of photos uploaded. 


Step 3: After uploading all required photos, click on the Complete Photos to close the window. 


After the Asset Recovery form and Photos are completed the case status will change to Repossessed.