This article applies to agencies Completing On-Hook
On-Hook allows you to quickly mark the collateral repossessed before driving to a safe location to complete the Asset Recovery form and pictures.
Step 1: Click the On-Hook Case button
Step 2: Click Submit to confirm that you want to proceed with On-Hook. This will change the case status to Repossession Pending - On Hook and the Asset Recovery button will be activated.
Completing Asset Recovery
Step 1: Click on the Asset Recovery button to complete the recovery details.
Step 2: Fill out the Asset Recovery details and click Submit & Next to move on to the next step: Condition & Photos
Note: All items with a red * are required and will need to be completed before you are able to move forward.
Note: Clicking Submit will take you back to the case view and you can choose the section you want to complete next by clicking the buttons on the right.
Completing Condition & Photos
Condition
Step 1: Fill out the Condition information then click Submit & Next
Note: If damage = yes, then fill out the Damage details drop down before you click Submit & Next
Photos
You have two options for completing the photos - bulk upload or drag & drop
Bulk Upload
Step 1: Attach collateral pictures, click Upload bulk upload
Step 2: Change the picture drop down to the required photo label, when the required photo name turns green with a check mark the requirement will be met and you can click Submit & Next
Drag & Drop
Step 1: Open the file where pictures are saved
Step 2: Change the drop-down next to the Upload button to change the picture label
Step 3: Drag and drop the desired photo to the middle open area
Step 4: Once required photos have been attached each label will turn green
Step 5: Click Submit & Next
After Condition Report & Photos are complete you can click Submit & Next. The condition report will be generated immediately and sent to the client/lender automatically.
Completing Personal Property
Step 1: Fill out the Personal Property form, then click Submit.
Note: When repossessing collateral in Illinois users must complete the removal of privacy data. The new informational fields have been added to RCM and RecoveryConnect.
Note: To add personal items, type the word in the desired box then press enter to add. Only one item is required to submit the form.