This article applies to recovery agency company admins





Step 1: Log into RecoveryConnect and hover over VendorConnect



Step 2: From the dropdown, select Work Queue 



All Queues will display the number of service requests that have been created for your company.



Across the top are tabs to see the different sections of the work queue 


All Queues - all the service requests for your company 

Missing - service requests that still need to be completed 

Pending - service requests that you have completed and are waiting for RISC to validate

Override - service requests that your lender has overridden 

Compliant - service requests that have been uploaded and verified by RISC

Rejected - service requests that have been rejected by RISC, then the lender or forwarder 

Problem - service requests that have some sort of problem with the document uploaded 

Uncooperative - service requests where the employee or company is not completing the ask 


How to Filter Work Queue

Step 1: Click Show/Hide Filter to select your filters 

Note: Manage Filter will allow you to edit a current saved filter 



Step 2: Select the criteria you wish to see in your list 



Run Filter - filters your list 

Save Filter - allows you to save to use it again 

Clear Filter - clears all filters