This article applies to everyone
The Events tab is an activity log detailing all activities by the case worker, agent, supervisor, client, or anybody related to the particular case.
Events
This view is the case activity listed in four columns as action, author, case, details, and date.
Fax
Any fax activity/event done by a system user related to this case is listed here
Email
Similar to fax, any email activity/event by a system user for this case is listed.
SMS
SMS activity/events sent from this case are listed, in the same formatting as Email and Fax.
