This article applies to forwarder company admins

Step 1: Click on VendorConnect in the main menu

On the Work Detail Master, you will see a chart of service providers with whom you have an active contract with

Under each header (Non-Compliant, Compliant, Needs Review, and Uncooperative) the numbers indicate that the listed service providers have that number of action items to complete under the corresponding category


Non-Compliant means that the active service request has not been completed 


Compliant means that the service request was fulfilled and accepted by the lender or RISC.

Needs Review

Service requests that are in pending status and need review 


Active requests in which the service provider has been uncooperative in fulfilling