This article applies to lender company admins



Step 1: Navigate to VendorConnect > Service Requests 



Step 2: In the Contracts box, select a current active contract

Step 3: Click Run Filter  

Step 4: Click the +Expand button to open all the Service Requests under that contract 


Note: You can enter more than one Contract in the filter box. All results related to that filter will display below. You can also filter the results further by adding a Company name in the Company filter box. 



Step 5: Locate the company where you would like to add locations to the Service Request and click the Pick Companies button



Step 6: Click on the Available Companies tab 

Note: These are the companies that are connected to the entity selected


Step 7: Click the companies you would like to add 


Step 8: Click Select when finished




Step 9: Click Close on the confirmation page 


Note: Click on any locations you want to remove and click the Remove button



Note: If a Service provider or the location you are looking for is not found in VendorConnect

Missing Locations for Active RecoveryConnect Agencies 

RecoveryConnect agencies are responsible for managing their address list. If the location is not found in VendorConnect, the agent will need to add the address in RC or update the address type to include Main Office or Storage Location(s).

Agencies not Found in VendorConnect

Please provide RISC with the agency’s details (company name, contact person, contact phone, and contact email), and the location address RISC will work with MBSi to add the agency and location, making it available for selection in VendorConnect.