This article applies to everyone.Violence against recovery agents has become an increasing concern in the repossession industry. Violent Event systematically holds cases where violence occurred to make a difference in the epidemic. It prevents other agents from accepting cases while it’s in review with the case originator.
To report a violent event, an agent can report the borrower or location for the case in RecoveryConnect and RecoveryConnect Mobile the minute they encounter violence on the job. This puts the case on hold, preventing other agents from accepting it. Violent Event then alerts lenders of violent cases, allowing them to decide whether to close a case.
Step 1: From the case card view, click Options
Step 2: Select Mark case with violence
Step 3: Select whether the violent event is the Borrower or the Address
Step 4: Select Reason from drop-down
Step 5: Write a Note about the event
Step 6: (Optional) Check the box if police were contracted
Step 7: (Optional) Attach Document
Step 8: Save Statement
Case View with Violent Event
Click See Details to open more information about the Violent Event.
