Applies to integrated customers using the RecoveryConnect APIAccept a Case
Description: Accepts a specific case and updates its status from “New from Client” to “Open”.
URL: /api/v130/orders/{order_id}
Method: PUT
Request Body Parameters:
| PARAMETER | DESCRIPTION | MANDATORY | EXAMPLE |
| status | Target status code for updating the case | Yes | 0 |
| assign_to_all_field_agents | Boolean flag to indicate if the case is assigned to all field agents | No | true |
Success Code: 200 OK – Request Successful
Example:
URL: https://test-api.mbsisystems.com/api/orders/16644858 |
Request Body:
{ "status": 0, "assign_to_all_field_agents": true } |
Response:
{ "data": { "id": 16636875, "has_mbsi_source": false, "source": null, "other_refno": null, "client_id": 65690, "owner_id": 10001, "lienholder": 65690, "company_origin": 65690, "parent_order_id": 16636856, "parent_case": 16636875, "collector_id": null, "association_id": null, "assignment_manager": null, "managed_by_company": null, "source_file": null, "status_date": "2025-08-01 05:13:20", "is_violent": 0, "expiration": null, "accepted_date": "2025-08-01 19:23:01", "tier_level": "Tier 2", "placement_level": 2, "created_at": "2025-08-01 06:02:16", "reopen_num": 1, "is_latest_case": 1, "client_accountno": null, "company_orderno": 136196, "agreement_type": null, "order_type": "Involuntary Repossession", "order_type_id": 1, "note": null, "reason": null, "is_lender": "0", "lien_accountno": null, "prior_case_type_live_recovery": null, "debtor_skipped": null, "company_address": null, "company_address_id": 1752319, "det_guid": null, "flagged_delete": 0, "from_transparency_set": 0, "trans_set_by_client_id": null, "trans_main_parent_id": null, "assignment_situation": null, "recovery_situation": null, "case_no": "136196-1", "owner": { "meta": [], "id": 10001, "name": "Recovery Office Pro Demo", "is_global": true, "phones": [ { "type": "Phone", "number": "678-843-9994", "extension": null }, { "type": "Toll-free", "number": "645-678-8899", "extension": null }, { "type": "Fax", "number": "567-755-5577", "extension": null } ], "self": "http://test-api.mbsisystems.com/api/v2025/companies/10001", "created_at": "2014-06-12 11:07:00", "updated_at": "2025-08-01 16:58:38" }, "client": { "meta": [], "id": 65690, "name": "Demo Bank and Trust MRS", "is_global": true, "phones": [ { "type": "Phone", "number": "909-809-8909", "extension": null }, { "type": "Fax", "number": "564-534-2368", "extension": null }, { "type": "Toll-free", "number": "823-476-8765", "extension": null } ], "self": "http://test-api.mbsisystems.com/api/v2025/companies/65690", "created_at": "2015-04-08 22:23:30", "updated_at": "2025-08-01 00:35:01" }, "lien_holder": { "meta": [], "id": 65690, "name": "Demo Bank and Trust MRS", "is_global": true, "phones": [ { "type": "Phone", "number": "909-809-8909", "extension": null }, { "type": "Fax", "number": "564-534-2368", "extension": null }, { "type": "Toll-free", "number": "823-476-8765", "extension": null } ], "self": "http://test-api.mbsisystems.com/api/v2025/companies/65690", "created_at": "2015-04-08 22:23:30", "updated_at": "2025-08-01 00:35:01" }, "lienholder_verified_created_at": null, "parent_lienholder_verification_created_at": null, "collector": null, "tags": [], "mass_hold_tags": [], "borrower_details": [ { "id": 28569192, "ssn": null, "parent_id": 28569174, "order_id": 16636875, "person_id": 17596667, "role": "borrower", "is_violent": 0, "is_primary": 1, "active_military": 0, "bk": null, "is_deceased": 0, "is_fraud": 0, "firstname": "ABC", "middle_initial": "", "lastname": "test", "validated": 1, "created_at": "2025-08-01 06:02:16", "updated_at": "2025-08-01 06:02:16", "deleted_at": null, "person_details": { "id": 17596667, "firstname": "ABC", "middle_initial": "", "lastname": "test", "birthday": null, "license_no": "", "license_state": "", "validated": 1, "created_at": "2025-08-01 05:13:21", "updated_at": "2025-08-01 05:13:21", "phones": [], "migration": null }, "meta": [] } ], "violent_event_details": [], "collateral_details": [ { "id": 18725134, "is_primary": 1, "vehicle_type_id": 37, "vehicle_type": "Van", "year": "2011", "make": "Chevrolet", "model": "HHR", "color": "", "drive_train": "Front-Wheel Drive", "fuel_type": "Flex-Fuel FFV", "engine": "2.2-L L-4 DOHC 16V FFV", "selling_dealer": "", "original_loan_amount": "0.00", "payment_amount": "0.00", "past_due_amount": "0.00", "unpaid_balance": "0.00", "chargeoff_date": "No Data", "key_codes": "", "maximum_bailout": "0.00", "additional_info": "No Data", "contract_date": "No Data", "days_past_due": null, "license_no": null, "license_state": null, "license_exp": null, "vin": "3GNBACFU2BS658598", "status": "Open", "status_id": 0, "status_date": "2025-08-01 19:23:01", "status_reason": null, "status_note": null, "last_payment_date": "2025-08-01 19:23:01", "principal_amount": null, "on_hook_by": null, "assignment_on_hook_by": null, "vehicle_value": null, "created_at": "2025-08-01 06:02:16", "updated_at": "2025-08-01 19:23:01", "meta": [] } ], "address_details": [ { "id": 26750111, "lpr_hit_id": null, "company_id": 65690, "parent_id": 26750095, "orders_id": 16636875, "address_id": 17656083, "order_person": 28569174, "category": 3, "dwelling": 9, "object_id": null, "dwelling_type": "Unknown Type", "employee": 354146, "created_at": "2025-08-01 06:02:16", "updated_at": "2025-08-01 06:02:16", "valid": 1, "invalid_address_reason": null, "order_collaterals_id": null, "is_accepted": 1, "is_public": 1, "is_pickup": 0, "is_reference": false, "last_update_by": null, "invalid_reason": null, "deleted_at": null, "address_details": { "id": 17656083, "name": "Home Address", "address_1": "New City", "address_2": "", "unit": "", "zip": 46285, "type": 6, "latitude": "33.41753200", "longitude": "-111.82369400", "date_delay": null, "available_from": "00:00:00", "available_to": "23:59:00", "priority": 0, "hits": 0, "no_contact": 0, "created_at": "2025-08-01 05:13:21", "updated_at": "2025-08-01 05:13:21", "deleted_at": null, "migration": null, "phones": [], "zip_code_details": { "zip_code_id": 46285, "zip_code": "85201", "zip_code_city_id": 46285, "city_name": "Mesa", "zip_code_state_id": 46177, "state_name": "Arizona", "state_abbr": "AZ", "state_county": "AZ-Maricopa", "zip_code_county_id": 46177, "county_name": "Maricopa", "latitude": "33.430515", "longitude": "-111.840854", "system_msg": 0, "country": "United States of America", "country_code": "US", "trigger_msg": 0, "shape_data": "[[[\"-111.822883\",\"33.415193\",\"0.0\"],[\"-111.856425\",\"33.414643\",\"0.0\"],[\"-111.885018\",\"33.414643\",\"0.0\"],[\"-111.894366\",\"33.437738\",\"0.0\"],[\"-111.842128\",\"33.461382\",\"0.0\"],[\"-111.822883\",\"33.415193\",\"0.0\"],[\"-111.822883\",\"33.415193\",\"0.0\"]]]" } }, "category_details": { "id": 3, "name": "borrower_home", "friendlyname": "Borrower - Home", "created_at": "2021-12-08 10:54:41", "updated_at": "2021-12-08 10:54:41", "deleted_at": null }, "dwelling_details": { "id": 9, "name": "unverified", "friendlyname": "Unknown Type", "created_at": null, "updated_at": null, "deleted_at": null } } ], "special_instructions": [], "number_of_runs": 0, "client_office_location": { "id": 17632153, "name": "13th Street", "address_1": "47 W 13th St, New York, NY 10011, USA", "address_2": "", "state_abbr": "AZ", "city_name": "Fort Huachuca", "zip_code": "85670", "county_name": "Cochise", "longitude": "-73.99660800", "latitude": "40.73621700", "unit": "" }, "order_location": { "id": 17632153, "name": "13th Street", "address_1": "47 W 13th St, New York, NY 10011, USA", "address_2": "", "state_abbr": "AZ", "city_name": "Fort Huachuca", "zip_code": "85670", "county_name": "Cochise", "longitude": "-73.99660800", "latitude": "40.73621700", "unit": "" }, "assigned_field_agents": [ { "id": 86522, "company_id": 10001, "name": "shilpa malimath", "firstname": "shilpa", "lastname": "malimath", "contact": { "email": "shilpa.malimath12@esginc.us", "mobile_phone": "212-671-2234" }, "roles": [ "Administrator", "Case Worker", "Field Agent", "Field Agent Supervisor " ], "self": "http://test-api.mbsisystems.com/api/employees/86522", "expand": "employee" }, { "id": 87796, "company_id": 10001, "name": "Fred Stone", "firstname": "Fred", "lastname": "Stone", "contact": { "email": "skruchkov@mbsicorp.com", "mobile_phone": null }, "roles": [ "Case Worker", "Field Agent", "Lot Person", "Manager Recovery Pro" ], "self": "http://test-api.mbsisystems.com/api/employees/87796", "expand": "employee" }, { "id": 119399, "company_id": 10001, "name": "Priya Jayakumar", "firstname": "Priya", "lastname": "Jayakumar", "contact": { "email": "ramakrishna@esginc.us", "mobile_phone": null }, "roles": [ "Administrator", "Alpha Tester", "Case Worker", "Field Agent", "Field Agent Supervisor ", "Accountant" ], "self": "http://test-api.mbsisystems.com/api/employees/119399", "expand": "employee" }, { "id": 186768, "company_id": 10001, "name": "shilpa rcmuser", "firstname": "shilpa", "lastname": "rcmuser", "contact": { "email": "shilpa.malimath12@esginc.us", "mobile_phone": null }, "roles": [ "Case Worker", "Field Agent", "Administrator" ], "self": "http://test-api.mbsisystems.com/api/employees/186768", "expand": "employee" }, { "id": 186790, "company_id": 10001, "name": "shilpa zonetest", "firstname": "shilpa", "lastname": "zonetest", "contact": { "email": "shilpa.malimath12@esginc.us", "mobile_phone": null }, "roles": [ "Administrator", "Case Worker", "Field Agent" ], "self": "http://test-api.mbsisystems.com/api/employees/186790", "expand": "employee" }, { "id": 187102, "company_id": 10001, "name": "kriti sharma", "firstname": "kriti", "lastname": "sharma", "contact": { "email": "kriti@esginc.us", "mobile_phone": null }, "roles": [ "Administrator", "Case Worker", "Field Agent" ], "self": "http://test-api.mbsisystems.com/api/employees/187102", "expand": "employee" }, { "id": 353280, "company_id": 10001, "name": "shilpa stage2user", "firstname": "shilpa", "lastname": "stage2user", "contact": { "email": "smalimath@mbsicorp.com", "mobile_phone": null }, "roles": [ "Administrator", "Case Worker", "Field Agent" ], "self": "http://test-api.mbsisystems.com/api/employees/353280", "expand": "employee" }, { "id": 353293, "company_id": 10001, "name": "shilpa malimath", "firstname": "shilpa", "lastname": "malimath", "contact": { "email": "shilpa.malimath12@esginc.us", "mobile_phone": null }, "roles": [ "Administrator", "Case Worker", "Field Agent" ], "self": "http://test-api.mbsisystems.com/api/employees/353293", "expand": "employee" }, { "id": 353333, "company_id": 10001, "name": "Agent stageblue2_edit SB2-User", "firstname": "Agent stageblue2_edit", "lastname": "SB2-User", "contact": { "email": "test@repros.net", "mobile_phone": null }, "roles": [ "Accountant", "Case Worker", "Field Agent", "Field Agent Supervisor ", "Lot Person", "Manager Recovery Pro", "Remarketing", "Transportation" ], "self": "http://test-api.mbsisystems.com/api/employees/353333", "expand": "employee" }, { "id": 353924, "company_id": 10001, "name": "Ramya D", "firstname": "Ramya", "lastname": "D", "contact": { "email": "ramya.daggupati@esginc.us", "mobile_phone": null }, "roles": [ "Accountant", "Administrator", "Alpha Tester", "Case Worker", "Compliance Officer", "Field Agent", "Field Agent Supervisor ", "Investigator", "Lot Person", "Lot Supervisor", "Manager Recovery Pro", "Owner", "Remarketing", "Skip Tracer", "Spotter", "Transportation", "VendorConnect Service Provider" ], "self": "http://test-api.mbsisystems.com/api/employees/353924", "expand": "employee" }, { "id": 353933, "company_id": 10001, "name": "Anirudh Reddy", "firstname": "Anirudh", "lastname": "Reddy", "contact": { "email": "skruchkov@mbsicorp.com", "mobile_phone": null }, "roles": [ "Accountant", "Administrator", "Alpha Tester", "Case Worker", "Compliance Officer", "Field Agent", "Investigator", "Lot Supervisor", "Manager Recovery Pro", "Owner", "Skip Tracer", "Transportation", "VendorConnect Service Provider" ], "self": "http://test-api.mbsisystems.com/api/employees/353933", "expand": "employee" }, { "id": 353974, "company_id": 10001, "name": "Swathi Reddy", "firstname": "Swathi", "lastname": "Reddy", "contact": { "email": "swathireddy@esginc.us", "mobile_phone": null }, "roles": [ "Accountant", "Administrator", "Alpha Tester", "Case Worker", "Compliance Officer", "Field Agent", "Field Agent Supervisor ", "Investigator", "Lot Person", "Lot Supervisor", "Manager Recovery Pro", "Remarketing", "Skip Tracer", "Transportation" ], "self": "http://test-api.mbsisystems.com/api/employees/353974", "expand": "employee" }, { "id": 353993, "company_id": 10001, "name": "Alina Peshkur", "firstname": "Alina ", "lastname": "Peshkur", "contact": { "email": "apeshkur@mbsicorp.com", "mobile_phone": null }, "roles": [ "Administrator", "Case Worker", "Field Agent" ], "self": "http://test-api.mbsisystems.com/api/employees/353993", "expand": "employee" }, { "id": 353997, "company_id": 10001, "name": "Krishna Agent", "firstname": "Krishna", "lastname": "Agent", "contact": { "email": "krishna.gudi@esginc.us", "mobile_phone": null }, "roles": [ "Accountant", "Administrator", "Case Worker", "Compliance Officer", "Field Agent", "Field Agent Supervisor ", "Lot Person", "Lot Supervisor", "VendorConnect Service Provider" ], "self": "http://test-api.mbsisystems.com/api/employees/353997", "expand": "employee" }, { "id": 354004, "company_id": 10001, "name": "Deepthi RCM", "firstname": "Deepthi", "lastname": "RCM", "contact": { "email": null, "mobile_phone": null }, "roles": [ "Administrator", "Case Worker", "Field Agent", "Field Agent Supervisor ", "Lot Person", "Lot Supervisor", "Manager Recovery Pro", "Owner", "Transportation", "Accountant", "Compliance Officer", "Investigator", "Remarketing", "Skip Tracer", "Spotter" ], "self": "http://test-api.mbsisystems.com/api/employees/354004", "expand": "employee" }, { "id": 354250, "company_id": 10001, "name": "rcm tst", "firstname": "rcm", "lastname": "tst", "contact": { "email": "sunil.vootkuri@esginc.us", "mobile_phone": "158-416-3516" }, "roles": [ "Case Worker", "Accountant", "Administrator", "Alpha Tester", "Billing Staff ", "Billing Supervisor", "Compliance Officer", "Field Agent", "Field Agent Supervisor ", "Investigator", "Lot Person", "Lot Supervisor", "Manager Recovery Pro", "Owner", "Remarketing", "Skip Tracer", "Spotter" ], "self": "http://test-api.mbsisystems.com/api/employees/354250", "expand": "employee" }, { "id": 354404, "company_id": 10001, "name": "sunil fieldagent", "firstname": "sunil", "lastname": "fieldagent", "contact": { "email": "sunil.vootkuri@esginc.us", "mobile_phone": null }, "roles": [ "Field Agent" ], "self": "http://test-api.mbsisystems.com/api/employees/354404", "expand": "employee" }, { "id": 354405, "company_id": 10001, "name": "sunil fieldsuip", "firstname": "sunil", "lastname": "fieldsuip", "contact": { "email": "sunil.vootkuri@esginc.us", "mobile_phone": null }, "roles": [ "Field Agent Supervisor " ], "self": "http://test-api.mbsisystems.com/api/employees/354405", "expand": "employee" }, { "id": 354427, "company_id": 10001, "name": "rcm test", "firstname": "rcm", "lastname": "test", "contact": { "email": "sunil.vootkuri@esginc.us", "mobile_phone": "10651651" }, "roles": [ "Accountant", "Administrator", "Field Agent", "Field Agent Supervisor ", "Lot Person", "Lot Supervisor", "Case Worker", "Compliance Officer", "Investigator" ], "self": "http://test-api.mbsisystems.com/api/employees/354427", "expand": "employee" }, { "id": 354557, "company_id": 10001, "name": "swathi vs", "firstname": "swathi", "lastname": "vs", "contact": { "email": "swathi.velichala@esginc.us", "mobile_phone": null }, "roles": [ "Administrator", "Case Worker", "Field Agent", "Field Agent Supervisor " ], "self": "http://test-api.mbsisystems.com/api/employees/354557", "expand": "employee" }, { "id": 354599, "company_id": 10001, "name": "Mahee K", "firstname": "Mahee", "lastname": "K", "contact": { "email": "maheshwari.kummari@esginc.us", "mobile_phone": null }, "roles": [ "Administrator", "Case Worker", "Field Agent", "Field Agent Supervisor " ], "self": "http://test-api.mbsisystems.com/api/employees/354599", "expand": "employee" }, { "id": 354641, "company_id": 10001, "name": "maha 123", "firstname": "maha", "lastname": "123", "contact": { "email": "lmaha413@gmail.com", "mobile_phone": null }, "roles": [ "Field Agent", "Field Agent Supervisor ", "Investigator", "Accountant", "Administrator", "Alpha Tester", "Case Worker", "Compliance Officer", "Lot Person", "Lot Supervisor", "Manager Recovery Pro", "Owner", "Remarketing", "Skip Tracer", "Spotter", "Transportation", "VendorConnect Service Provider", "Billing Staff ", "Billing Supervisor" ], "self": "http://test-api.mbsisystems.com/api/employees/354641", "expand": "employee" }, { "id": 355881, "company_id": 10001, "name": "sunil field", "firstname": "sunil", "lastname": "field", "contact": { "email": "sunil.vootkuri@esginc.us", "mobile_phone": null }, "roles": [ "Field Agent" ], "self": "http://test-api.mbsisystems.com/api/employees/355881", "expand": "employee" }, { "id": 355882, "company_id": 10001, "name": "sunil fsup", "firstname": "sunil", "lastname": "fsup", "contact": { "email": "sunil.vootkuri@esginc.us", "mobile_phone": null }, "roles": [ "Field Agent Supervisor " ], "self": "http://test-api.mbsisystems.com/api/employees/355882", "expand": "employee" }, { "id": 355890, "company_id": 10001, "name": "sunil spot", "firstname": "sunil", "lastname": "spot", "contact": { "email": "sunil.vootkuri@esginc.us", "mobile_phone": null }, "roles": [ "Spotter" ], "self": "http://test-api.mbsisystems.com/api/employees/355890", "expand": "employee" } ] }, "status": "success" } |
Decline a Case
Description: Declines a specific order by updating its status from ‘New from Client’ to ‘Decline – Need Acknowledgement’.
URL: /api/v130/orders/{order_id}
Method: PUT
Request Body Parameters:
| PARAMETER | DESCRIPTION | MANDATORY | EXAMPLE |
| status | Target status code for declining the case | Yes | 13 |
Boolean flag to indicate if the case should be assigned to all field agents | No | true | |
| status_note | Text note providing additional information about the decline | No | Sample_note |
add_note_as_update | Boolean flag indicating if the status note should also be added as an update | No | true |
Success Code: 200 OK – Request Successful
Example:
URL: https://test-api.mbsisystems.com/api/orders/16644868 |
Request Body:
{ "status": 13, "assign_to_all_field_agents": true, "status_note": "test", "add_note_as_update": true }
|
Response:
{ "data": { "id": 16636871, "has_mbsi_source": false, "source": null, "other_refno": null, "client_id": 65690, "owner_id": 10001, "lienholder": 65690, "company_origin": 65690, "parent_order_id": 16636853, "parent_case": 16636871, "collector_id": null, "association_id": null, "assignment_manager": null, "managed_by_company": null, "source_file": null, "status_date": "2025-08-01 05:10:11", "is_violent": 0, "expiration": null, "accepted_date": null, "tier_level": "Tier 2", "placement_level": 2, "created_at": "2025-08-01 06:02:14", "reopen_num": 1, "is_latest_case": 1, "client_accountno": null, "company_orderno": 136194, "agreement_type": null, "order_type": "Involuntary Repossession", "order_type_id": 1, "note": null, "reason": null, "is_lender": "0", "lien_accountno": null, "prior_case_type_live_recovery": null, "debtor_skipped": null, "company_address": null, "company_address_id": 1752319, "det_guid": null, "flagged_delete": 0, "from_transparency_set": 0, "trans_set_by_client_id": null, "trans_main_parent_id": null, "assignment_situation": null, "recovery_situation": null, "case_no": "136194-1", "owner": { "meta": [], "id": 10001, "name": "Recovery Office Pro Demo", "is_global": true, "phones": [ { "type": "Phone", "number": "678-843-9994", "extension": null }, { "type": "Toll-free", "number": "645-678-8899", "extension": null }, { "type": "Fax", "number": "567-755-5577", "extension": null } ], "self": "http://test-api.mbsisystems.com/api/v2025/companies/10001", "created_at": "2014-06-12 11:07:00", "updated_at": "2025-08-01 16:58:38" }, "client": { "meta": [], "id": 65690, "name": "Demo Bank and Trust MRS", "is_global": true, "phones": [ { "type": "Phone", "number": "909-809-8909", "extension": null }, { "type": "Fax", "number": "564-534-2368", "extension": null }, { "type": "Toll-free", "number": "823-476-8765", "extension": null } ], "self": "http://test-api.mbsisystems.com/api/v2025/companies/65690", "created_at": "2015-04-08 22:23:30", "updated_at": "2025-08-01 00:35:01" }, "lien_holder": { "meta": [], "id": 65690, "name": "Demo Bank and Trust MRS", "is_global": true, "phones": [ { "type": "Phone", "number": "909-809-8909", "extension": null }, { "type": "Fax", "number": "564-534-2368", "extension": null }, { "type": "Toll-free", "number": "823-476-8765", "extension": null } ], "self": "http://test-api.mbsisystems.com/api/v2025/companies/65690", "created_at": "2015-04-08 22:23:30", "updated_at": "2025-08-01 00:35:01" }, "lienholder_verified_created_at": null, "parent_lienholder_verification_created_at": null, "collector": null, "tags": [], "mass_hold_tags": [], "borrower_details": [ { "id": 28569190, "ssn": null, "parent_id": 28569171, "order_id": 16636871, "person_id": 17596666, "role": "borrower", "is_violent": 0, "is_primary": 1, "active_military": 0, "bk": null, "is_deceased": 0, "is_fraud": 0, "firstname": "abc", "middle_initial": "", "lastname": "test", "validated": 1, "created_at": "2025-08-01 06:02:15", "updated_at": "2025-08-01 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