This article applies to company admins with field agent employee types RCM now gives users the ability to accept or decline cases within the actual app itself.
Step 1: Click the New Cases button
Step 2: Click on the case card to view more specific information
Note: Click the back arrow to get back to the New Cases screen
Step 3: Click the Select All box to Accept or Decline all on the list or you can long press to select them one by one
Step 4: If Accept is selected you will see this box to select the Caseworker
Note: You can click the drop-down to select someone other than yourself if you desire.
Step 5: If Decline is selected you will see this optional message box
Step 6: To filter your case card view click the Filter button
Step 7: Fill out filters options then click Apply Filters
