This article applies to field agents and field agent supervisors Step 1: Click on the Map icon to view assigned cases on the map
Step 2: From the map, click on one of your icons to access basic information for that case.
From the case details, click the Three Dots to access Additional Actions.
Under Additional Actions, you will have the option of the following action items:
Additional Actions
Case Details - will take you to a more in-depth detail on the case
Geo-Update - will allow you to do just a Geo-Update with one click
Invalid Address - click this to invalidate an address and take the pin off the map
Mark as Favorite - this will allow only favorite addresses to show on the map
View in Browser - takes you to the case in RecoveryConnect as long as you are logged in
Change Icon - will allow the user to change what pin they see on the map for most used icons
Click Blue Arrows to access quick updates and geo-update to add an update on the case.
On the Updates screen, you can click the geo-update button to give a location on your update. You are also able to type in your update or select from the quick update options.
Click on the Grey Arrow to access turn by turn navigtion instructions to collateral
Navigation to the case address will open from your current location.
Click on the Green Hook to on-hook the collateral
In the pop up, confirm Yes to On-Hook or No to cancel and return to the map
Click here to read about completing the Asset Recovery form after marking a collateral On-Hook