This article applies to recovery agents


This article explains how to add your compliance certificate in RecoveryConnect. Anyone who has access to manage employees is able to update compliance certifications. Effective October 17, 2022, agents can use their CARS or CCRS certificate. Scroll to the bottom of this article for help with troubleshooting. 


How to Add a Certification for the First Time




Step 1: From the home screen navigate to Settings>Company Employees 



Step 2: Select the employee you wish to add the certification to 


Step 3: Under the Employee Information screen navigate to the CARS/ CCRS Certified toggle 



Step 4: Click the toggle ON 

Step 5: Enter CARS or CCRS Certification ID then Validate




How to Update CARS or CCRS Certifications



Step 1: Select the employee with the expired cert that needs updating 

Step 2: Under the Employee Information screen go to the CARS Certified toggle 

Step 3: Turn the toggle off and then back on again 

Step 4: Enter the certification ID then Validate 



FAQs

Where do I find my CARS certification ID?

On your certificate, look at the top left corner. 

Where do I find my CCRS certification ID?

Login to ARA and find your membership ID. ARA uses the membership ID and NOT the certification ID for CCRS. You can find detailed instructions here

What do I do if RecoveryConnect says "invalid certification"?

This is an issue with your certification ID and must be handled with your provider. Please contact your compliance education provider.

CARS - RISC Support Email support@riscus.com 

CCRS - ARA Support Email ccrs@americanrecoveryassn.org 

*Note that ARA does a daily file drop to RISC. You may need to wait until the next day for your certification to work.