This article applies to lenders and forwarders 


PermissionsCaseworker
Ability to Add, Edit, and Delete Case Updates
Ability to Create, Edit, and Assign Cases
Ability to Set Case Status
Ability to Add, Edit, and Delete Addresses
Ability to View & Create Reports
Ability to acknowledge repossession of a Case
Ability to Approve and Decline Standard Invoices
Ability to Set Switch Flip Date
Ability to View Claims Queue


PermissionsBilling Staff Billing SupervisorBilling Manager
Fee Request and Invoice Bubble Counter Visibility
Access to Accounting Dashboard & Accounting Reports
Visibility to Contracted Service Module (Contracts)
Ability to View Attachments and Invoices
Ability to apply payments to InvoicesX
Ability to Approve/Decline/Void/Pend Invoices Based on Role Threshold
Ability to utilize MyReport
Ability to Edit and Create ContractsXX


PermissionsClaims WorkerClaims Administrator
Ability to Email, Fax, Add, Edit, Delete, and Preview Claim Forms
Ability to Create a New Claim
Ability to Add, Edit, and Delete Claim Updates
Access to Claims Queue and Claims Dashboard
Ability to Setup Claims SettingsX


PermissionsVendor ManagerSupervisorManagerAdministratorTeam Lead
Ability to Manage Employees, Departments, Teams, Roles and PermissionsX
Ability to Manage Service Providers
Ability to Manage Service Provider's Regions & Coverage RestrictionsXX
Ability to Edit Company Profile (ie, update address or logo)X
Ability to Assign Service Provider Outside of Coverage Area
Ability to Mark Debtor as ViolentX
Ability to Create, Edit, or Delete Case TagsX
Ability to Purchase License Plate DataX
Ability to Toggle SSN and Account Number Case RestrictionX
Ability to Force Close and Delete CasesX
Ability to Create, Edit, or Delete AutomationXXXX
Access to Additional ReportingX
Ability to Manage Company Credit CardsXXXX
Ability to Manage Case TypesX
Ability to Blacklist Service ProviderXXXX


PermissionsSwitch ViewerSwitch Case WorkerSwitch Manager
Visibility to Switch ModuleX
Visibility to LPR Queue Panel on Case PageX
Ability to set Flip DateX
Ability to Add and Edit Switch Schedules & RulesXX


PermissionsMBSiQ Admin
Ability to Access and View MBSiQ Reports


PermissionsVendorConnect Client
Ability to Manage Service Providers, Locations, and Employees
Ability to Manage VendorConnect Work Queue
Ability to View Providers' Company Profiles
Ability to Edit VendorConnect-specific Company Profile