Overview

The Lien Verification Queue in RecoveryConnect is a centralized workspace for running, monitoring, filtering, and acting on lien verification results across your portfolio.

Instead of relying on manual reports or performing lien checks one case at a time, the queue allows users to:

• View lien verification results in one location

• Search and filter cases quickly

• Monitor potential lien losses

• Access cases directly from the queue

• Automate lien verification workflows

This makes lien verification visible, searchable, and actionable for your team.

Accessing the Lien Verification Queue

Follow these steps to open the queue:

1. Open RecoveryConnect

2. Navigate to Settings

3. Select Lien Verification

You will be directed to the Lien Verification Queue, where all lien verification activity is displayed.

Understanding the Queue

Each row in the queue represents a case and displays key lien verification information.

Viewing Case Details

You can open a case directly from the queue.

Steps

1. Locate the case in the queue

2. Navigate to the Actions column

3. Select View Case Details

This opens the full case record so you can review additional details, documents, and history.

Filtered Views (Tabs)

The queue includes built-in tabs that allow you to quickly focus on specific lien verification outcomes.

These filtered views eliminate the need to build custom filters when reviewing results.

Automation

The queue allows you to automate lien verification processes.

How to Create Automation

1. Open the Lien Verification Queue

2. Select Create Automation

Automation can be used to:

• Schedule lien verification checks

• Automatically monitor lien status

• Support consistent verification workflows

For detailed setup instructions, refer to:
Lien Loss Automation and Scheduling

Reports

Selecting Reports from the queue will open MyReports with the Lienholder Hits report selected by default.

Reports provide additional analytical insights, such as:

• Lienholder match activity

• Verification trends

• Historical results

Note: A future enhancement will allow reports to be embedded directly into the Lien Verification Queue.

Lien Verification Settings

(My Company Profile)

Configuration settings that control lien verification behavior can be found under:

Settings → My Company Profile

Lienholder Verification on Case Create / Assign

When enabled, a lien verification check will run automatically when:

• A new case is created, and/or

• A case is assigned

This ensures lien verification happens immediately when cases enter the workflow.

Hold Case on Possible Lien Loss

When this setting is enabled:

• Any case flagged as a possible lien loss will automatically be placed On Hold.

This prevents the case from progressing until the lien status is reviewed.

Lienholder Alias

Lienholder aliases allow you to add known variations of your organization’s name to improve lien matching accuracy.

Examples include:

• Abbreviations

• Punctuation differences

• “Inc.” vs “LLC” variations

• Spacing differences

Adding aliases helps prevent missed matches due to minor name variations.

VinChex (Data Provider)

When VinChex is enabled:

• RecoveryConnect will return lien verification results from the VinChex data provider.

• Lien verification checks will be billed according to your VinChex agreement.

VinChex – Always Validate CA Liens

When this setting is enabled:

• Additional lien checks are performed for California-addressed cases.

Because these checks use specialized validation sources, they may result in higher overall verification costs compared to standard checks.

Quick FAQs

• Can I see which provider returned the results?

  • Yes.
    Use the Data Provider column in the queue.

• Can I open the actual case from the queue?

  • Yes.
    Select View Case Details in the Actions column.

• Do I have to use reports to monitor lien verification?

  • No.
    The Lien Verification Queue is designed to be the primary workspace for monitoring lien verification results.

• Reports remain available through MyReports if deeper analysis is needed.

Key Takeaway

The Lien Verification Queue allows your team to monitor, review, and manage lien verification activity across all cases in one place, improving visibility and reducing manual reporting.