This article applies to lenders, forwarders and agencies 




How to Place a Redemption Hold 

Step 1: Go to Options >  Redemption Hold



Step 2: Add and Update and enter an email address in the Notification Email field to send a notification to the appropriate contact. 

Note: This will act as a public update under your updates tab 


Step 3: Click Redemption Hold




How to Remove Redemption Hold

Step 1: Go to Options >  Redemption Hold



Step 2: Add and Update and enter an email address in the Notification Email field to send a notification to the appropriate contact. 


Step 3: Click Remove Redemption Hold