This article applies to lenders, forwarders and agencies
How to Authorize a Redemption
Step 1: Go Options > Authorize Redemption
Step 2: Fill out the form and click Save
Note: The information populated in the Authorized to Release form is based on the information associated with the case.
Enter an email address in the Notification Email field to send a notification to the appropriate contact.
Step 3: View the Form Preview then click Save as Case Attachment
Step 4: Fill out the attachment Document Name then click Save
Step 5: Send the signed redemption document back to the lender via Fax or Email
Click here to go to the article How to Complete or Cancel a Redemption