RCM Tips & Tricks

Capturing Asset Recovery Photos in RCM
This article applies to field agents and field agent supervisors Options to upload photos to meet the Condition & Photo requirement in the Asset Re...
Tue, 12 Jul, 2022 at 8:27 AM
How To Manage Quick Updates for RCM
This article applies to agency company admins  Step 1: In RecoveryConnect, navigate to Settings > Quick Updates  Step 2: Click the ...
Fri, 29 Jul, 2022 at 8:02 AM
How to Complete a (Never Fail) Geo-Update
This article applies to field agent and field agent supervisors who access RCM How to Complete a Geo-Update for Pro or Basic Subscriptions Note: The...
Wed, 19 Oct, 2022 at 10:21 AM
RCM - How to Use Case Photos for Asset Recovery Process
This article applies to field service agents and field service supervisors  Step 1: In the Asset Recovery form, go to Photos > Case Photos  ...
Wed, 18 Jan, 2023 at 9:19 AM
RCM - Recently Viewed Cases
This article applies to field agent and field agent supervisors Under your name, you will see a list of your Recently Viewed cases.  These are the c...
Mon, 27 Feb, 2023 at 12:24 PM
Map Address Clustering
This article applies to fiels agents and field agent supervisor pro users  When addresses are in close proximity on the RCM map the app will cluster the...
Mon, 27 Feb, 2023 at 11:55 AM
How to Use On-Hook with Photo
This article applies to field agents and field agent supervisors Step 1: Select a case and click the green Hook Step 2: After clickin...
Tue, 4 Apr, 2023 at 3:24 PM