This article applies to lenders, forwarders and agencies The recovery has been completed and you need the collateral off of your lot. What's next?
As part of our ongoing effort to ensure we deliver the best user experience we can, we made improvements to the post-recovery release process to manage redemption and transport.
The articles below include details about what changed and the steps of the process.
Redemption - releasing back to the borrower
Authorize Redemption
Redemption Hold
Complete Authorized & Redemption
Complete or Cancel Redemption
Transport - releasing to auction or transport company
Authorize Transport
Complete Authorized & Transport
Complete or Cancel Transport
Transport or My Deliveries Reports
Transport or My Deliveries Reports
Delete Post Recovery Details
How to Delete Collateral Location - Post Recovery
Coming Soon - On Lot Functionality in Mobile
Note: A redemption hold cannot currently be placed or removed via mobile. It can be viewed in mobile however.