Post Recovery (Agencies)

How to Complete Authorized & Redemption
This aricle appiles to lenders, forwarder and agencies Step 1: Go Options >  Authorize Redemption Step 2: Fill out the form and click Co...
Mon, 24 Oct, 2022 at 8:00 AM
How to Delete Collateral Location - Post Recovery
This article applies to lender, forwarder, agency company admins and case workers Step 1: From the case view click on Details  Step 2: Scro...
Tue, 17 Jan, 2023 at 11:25 AM
How to Complete Authorized & Transport
This article applies to lenders, forwarders and agencies Before you start, make sure you're connected to Transport and Auction entities. Go to S...
Mon, 24 Oct, 2022 at 8:09 AM
How to Place and Remove a Redemption Hold
This article applies to lenders, forwarders and agencies How to Place a Redemption Hold  Step 1: Go to Options >  Redemption Hold St...
Mon, 24 Oct, 2022 at 8:28 AM
Transport or Delivery Report
This article applies to agencies and forwarders Step 1: Hover on Reports > Transport Dashboard or My Deliveries Dashboard  Note: The Transport ...
Fri, 4 Nov, 2022 at 11:13 AM
How to Add an Additional Photo to a Submitted Condition Report
This article applies to agencies This article will help show you how to add a photo after you have already submitted or created the condition report...
Fri, 14 Jul, 2023 at 10:06 AM
How to Edit a Submitted Asset Recovery
This article applies to agencies As a Service Provider, you have the ability to edit your asset recovery even after it has been submitted to the cli...
Fri, 14 Jul, 2023 at 10:08 AM
Accounting Report Builder
This article applies to company admins and accounting user types RecoveryConnect users can pull invoice information using the Report Builder under t...
Thu, 5 Oct, 2023 at 9:20 AM
Illinois Privacy Data Removal
This article applies to leders, forwarders and agencies Starting January 1st, 2024 repossession agents in the state of Illinois will be responsible ...
Mon, 29 Jan, 2024 at 9:45 AM
How to Respond to a Smart Invoicing Void Request
This article applies to company admins and billing employee types RecoveryConnect now gives service providers the ability to approve or decline invo...
Tue, 25 Jun, 2024 at 1:20 PM