Getting Started - (Agencies)

This section is to help you get familiar with the app and it's features. Covers basic navigation information about the app.

Set Up LPR Data
This article applies to Recovery Agencies This article explains how to turn on the DRN integration in RecoveryConnect to access historical plate scan da...
Tue, 12 Apr, 2022 at 12:39 PM
User Profile - Agents
This article applies to agents User profile can be found in the right corner of the top menu bar in RecoveryConnect and contains navigation to resour...
Tue, 24 May, 2022 at 8:50 AM
Notification Set Up
This article applies to most users Notifications can be set up so you/your users can receive emails, text messages and website notifications when spe...
Thu, 12 Jan, 2023 at 1:21 PM
Custom Icons & Icon Control as an Admin
Released 7/8: Gives agencies the option to control custom icons on an admin level, or to continue to allow custom icons on a field agent level and introd...
Thu, 8 Dec, 2022 at 1:24 PM
Dashboards & Reports
This article applies to agencies My Dashboard After logging into RecoveryConnect, you will be taken to the My Dashboard homepage. T...
Thu, 8 Dec, 2022 at 1:17 PM
Set Up Appointment Scheduler
This article applies to Recovery Agencies  The Scheduler feature in RecoveryConnect is used to create appointments for post-recovery activiti...
Thu, 4 Mar, 2021 at 2:00 PM
Set up Custom Icons & Icon Types from User Profile
This article applies to everyone Set Up Customized Map Icons Note: Customized icons on the user level will only work if your company admin has en...
Wed, 22 Sep, 2021 at 11:15 AM
Field Service Agent Training Materials
This article applies to field service agents Click any of the links below to be taken to the corresponding how-to article.  Field Service agencies c...
Wed, 17 Jan, 2024 at 12:20 PM
How to Add/Update CARS/CCRS Certifications for Employees
This article applies to recovery agents This article explains how to add your compliance certificate in RecoveryConnect. Anyone who has access to manage...
Mon, 12 Dec, 2022 at 1:33 PM